Refund Policy

Refunds will only be issued on the following conditions:

  1. Cancellations request received 12 hours before pick up time may be eligible to receive a full refund. Any cancellations received after the stated deadline will not qualify for a refund
  2. Cancellations will be accepted via phone or e-mail and must be received by the stated cancellation deadline.
  3. All refund requests must be made by the customer whose name was used in booking the service or the credit card holder.
  4. All advance or prior bookings booked with a credit card or debit card
  5. Refund requests must include the name of the customer in question and transaction number.
  6. All Cancellations must be made via telephone 0044 207 993 4989 or 0044 7948 521 995 or by email to
  7. All refunds will be done within a period of 7 working days and will be credited back to the original credit card used for payment.
  8. All refunds attract a minimum service fee of £10.00 (bank charges)


 Refunds will not be made in the events of the following cases:-


  1. When a customer provides a wrong flight number during booking.
  2. When there is misleading information or error provided by a customer during booking.

iii. When there is a mistake in the date of arrival by the customer.

  1. When the customer was not available when the driver arrives at the pickup point after the waiting period of 90 minutes after the scheduled time of arrival.

These above policies apply to all users of the services of the airport transfer limited. Please read all Policy information thoroughly before you apply for any refund.